Frequently Asked Questions About Our Products

Frequently Asked Questions

Products & Ingredients

What are your candles made of?

Every Glaze Luminary candle is hand-poured using premium apricot-coconut-soy wax blend or coconut-soy wax blend paired with clean fragrance oils. We offer wooden wicks that are thoughtfully selected to ensure a beautiful, clean burn.

What makes your wooden wicks special?

Our candles feature premium wooden wicks designed to elevate the sensory experience of every burn. Crafted from natural wood sourced in the United States and selected from responsibly managed forests, these wicks are thoughtfully chosen with both performance and sustainability in mind. They are vegan-friendly, cruelty-free, biodegradable, and made without the use of added toxins, gluten, or known harmful substances such as carcinogens or mutagens. As they burn, they create a soft, soothing crackle reminiscent of a fireplace, paired with a refined horizontal flame that enhances the ambiance of any space. Designed to complement a variety of wax blends, our wooden wicks offer a clean, modern burn that reflects a commitment to both luxury and conscious craftsmanship.

What makes your reed diffusers special?

Our reed diffusers are crafted using a premium, 100% natural, plant-based diffuser base designed to deliver a clean and consistent fragrance experience. Thoughtfully formulated without phthalates, parabens, sulfates, or petroleum-derived ingredients, it provides a smooth and long-lasting scent throw while maintaining a light, refined presence in any space. Vegan, cruelty-free, and biodegradable, our diffuser base is carefully selected to complement our fine fragrance blends and create an elevated, flame-free approach to home scenting. Because effortless luxury should be enjoyed beautifully — and without compromise.

How long do your candles burn?

Our standard candles offer approximately 45–55 hours of burn time when properly cared for. Trim your wick to ¼ inch before each use for the best experience.

Are your products safe for people with sensitivities?

We work with two premium clean wax blends — our apricot coconut soy blend and our coconut soy blend — both selected for their smooth, clean burn and luxurious scent throw. Our Reed Diffusers are formulated with a premium, 100% natural, plant-based diffuser base, providing a flame-free fragrance experience designed to complement the atmosphere of your home. Every wax, wick, and fragrance we use is held to strict clean standards: ✓ Carcinogen-free ✓ Mutagen-free ✓ Paraben-free ✓ Phthalate-free ✓ Cruelty-free ✓ Vegan — Our wooden wicks are made from untreated, sustainably sourced USA-native wood, are FSC certified, and fully biodegradable. We never take shortcuts when it comes to quality. Because what’s in the air matters deeply to us — and now it can matter to you too.

Memory Collection FAQ

What are Memory Flame and Memory Drift?

Memory Flame and Memory Drift are our signature collections inspired by the powerful connection between scent, emotion, and memory. Created during founder Brandon Glaze's journey as a caregiver for his mother during her battle with Alzheimer's disease, each fragrance is thoughtfully designed around one of five emotional experiences: Sleep, Calm, Comfort, Joy, and Focus. Inspired by the relationship between scent, emotion, and memory, the Memory Collection is intended to create comforting sensory experiences and is not intended to diagnose, treat, cure, or prevent any disease. Memory Flame features luxury candles, while Memory Drift offers flame-free reed diffusers and wax melts.

Is Memory Flame safe for care facilities?

We offer flame-free wax melts and reed diffuser options (Memory Drift) specifically designed for memory care environments.

How do I begin my Memory Collection journey?

We'll guide you toward scents that reflect meaningful memories and moments. Visit our Memory Care page to explore information and begin the Memory Flame Journey to take our self-guided Memory Match Quiz, designed to help you discover fragrances inspired by comforting memories and meaningful moments. The Memory Collection is available in both flame and flame-free formats: 🕯️ Memory Flame Candles 🌿 Memory Drift Reed Diffusers 🧊 Memory Drift Wax Melts Each fragrance is available in one of five categories designed to create comforting and meaningful sensory experiences.

How can scent help someone living with memory loss?

Scent is deeply connected to memory and emotion. Familiar fragrances — such as fresh linen, warm vanilla, lavender, or a garden after rain — can evoke feelings of comfort, calm, and connection. The Memory Collection was created to honor these meaningful moments and provide beautiful sensory experiences for individuals, families, and caregivers.

Which fragrances are best for creating a calming atmosphere?

Soft, comforting notes such as lavender, vanilla, sandalwood, matcha tea, and cashmere are often associated with feelings of relaxation and tranquility. Our Memory Collection features fragrances thoughtfully designed around Sleep, Calm, Comfort, Joy, and Focus to help create meaningful and welcoming environments.

Can I gift a Memory Flame experience to a caregiver?

Absolutely. The Memory Collection is a meaningful way to honor and support a caregiver's journey. Whether you're looking for a thoughtful gift or simply want to offer a moment of comfort, there are several ways to share the experience. Explore our Caregiver Resources page for inspiration and support, purchase a Glaze Luminary gift card, or take our Memory Match Quiz under Memory Care page to discover fragrances inspired by meaningful moments and emotional experiences. Because sometimes the most meaningful gifts are the ones that help someone feel seen, supported, and remembered.

What if I'm not sure which scents my loved one would connect with?

That's completely okay — and very common. Rather than focusing on specific fragrances, we encourage you to think about meaningful moments, emotions, and experiences. Our Memory Collection is thoughtfully organized around five categories — Sleep, Calm, Comfort, Joy, and Focus — to help guide your journey. Visit our Memory Care page to learn more and take our self-guided Memory Match Quiz, designed to help you discover fragrances inspired by comforting memories and meaningful moments.

What do Sleep, Calm, Comfort, Joy, and Focus mean?

These categories describe the emotional experience each fragrance is designed to promote. 🌙 Sleep — relaxation and restful evenings 🕊️ Calm — tranquility and emotional balance 🤍 Comfort — warmth and familiarity ☀️ Joy — positivity and uplifting moments ✨ Focus — clarity and gentle refreshment

Orders & Shipping

Do you offer gift cards?

Yes! Our digital gift cards are delivered instantly via email and never expire. They can be used toward any product, including Custom Scent Studio creations and Memory Flame gifts.

What is your return policy?

Due to the handcrafted nature of our products, we accept returns on unused, unopened items within 14 days of delivery. Custom scent orders are final sale. If your order arrives damaged, please contact us immediately.

Do you ship internationally?

We currently ship within the United States. International shipping options are coming soon — sign up for our newsletter to stay informed.

Do you offer bulk or group pricing for care organizations?

We'd love to work with assisted living facilities, hospice programs, and caregiver organizations. Please reach out to us at care@glazeluminary.com to discuss partnership options and group pricing.

Account & Accessibility

Do I need an account to order?

You can browse and explore freely, but creating an account lets you save scent preferences, track orders, manage custom reorder codes, and access personalized recommendations.

What accessibility features does your site offer?

Our accessibility widget includes text-to-speech, large text mode, high contrast, dyslexia-friendly fonts, increased line spacing, link highlighting, large cursor, keyboard navigation focus, and the option to pause animations.